Yes, you can cancel your pickup request at any time by emailing customersupport@shipplay.com. In your email, please include the name on your order along with the pickup date and location.

Yes. If for any reason you need to cancel an order, please submit your cancellation request online via email to customersupport@shipplay.com.

You will obtain a full refund if you cancel a shipment at least 48 hours prior to the scheduled pickup or drop-off date. Any cancellations within 48 hours will incur a $10 late cancellation fee per order.

Yes. To request a new pickup date or location for your order, please send us an email to customersupport@shipplay.com.

Please include the name on the order, your original pickup date and/or location, and the new requested pickup date and/or location. A new shipping label(s) will be emailed to you once the modification is completed.

Yes. We understand the value of your items and include $250 of complimentary insurance for all domestic and international luggage shipments with the option to insure up to $4,000 for a nominal cost.

We recommend selecting an amount that best matches the total estimated value of the item you are shipping. This would include the total value of the items inside your box, trunk, luggage, or sporting equipment and the cost of the suitcase, duffel bag, hard case, or soft travel bag you use to ship.

Shipment insurance protects against complete loss of your shipped item or against any physical damage that has occurred to the shipment while in transit. For items not shipped in a box, the outside casing is considered the shipping container and will not be insured.

Yes, for both domestic and international shipments. Groups of at least eight (8) individuals traveling domestically or of at least four (4) traveling round trip internationally qualify for our group rates. Please contact us for more information today.

No. You can send your shipment in a roller suitcase, duffel bag, hard case, soft travel bag, or box. For instructions on how to properly attach the shipping label to your shipment, please visit our support center.

Yes. We offer different sizes for each product type. For example, our luggage options include carry-on luggage (25 lbs), checked luggage (50 lbs), and oversized luggage (75 lbs). If your shipment is sent and weighs more than the maximum weight for your item type, your bag may be delayed in transit and you may be charged an overage fee.

You can purchase a shipping box at your local carrier store. or a shipping supplies store near you

Luggage needs to be packed in a roller suitcase, duffel bag or box. Make sure the shipping container is completely sealed and all zippers, buckles, and latches are tight and secure. You will have to affix the shipping label to the outside of the luggage as securely as possible with clear packaging tape if using a box or plastic roller suitcase. If using a fabric or soft-sided roller suitcase or duffel bag, we strongly advise getting a fly tag. It is also recommended to print a second copy of your shipping label and include it in an outside pocket (assuming you are shipping with a soft case that has one).

For additional information on how to prepare your luggage, please visit our support center.

Yes. Bags and cases that are being shipped to school internationally may not be locked for customs reasons. For more information regarding specific packing instructions for shipping internationally, please visit our support center.

Upon placing your order, you will receive a confirmation email including your itinerary, shipping label(s), and a Ship & Play Tracking ID for each shipment. By clicking on the Tracking ID link in the email, you will be taken directly to your order which will provide you with the latest tracking information and details.

If you need help with tracking your shipment or have questions regarding the status of your shipment, you may contact our customersupport@shipplay.com team for further assistance.

If you have your Ship & Play Tracking ID readily available, click here to track your shipment.

Yes. Once your shipment has delivered, you will receive a notification via email.

Yes. Once your shipment has been collected, you will receive a notification via email.

Yes. We do offer Next Day Air shipments and some have specific commitment times (i.e. 10:30 AM, 12:30 PM). These times vary depending on zip code and location.

If you need your shipment to arrive by a certain time via Next Day Air service, please contact our customersupport@shipplay.com team for assistance.

We make every effort to ensure the on-time delivery of international shipments. Customs and other factors within the carrier's control including the legibility of customs forms may affect delivery times, which are outside our control. Our international logistics specialists will make every effort to aid and assist in getting any package through customs both at home and abroad.

We guarantee all deliveries by the end of the day, without a signature required. Have a request or instructions for the driver? Please give our customer support team a call at (855) 540-2267 or send us an email at customersupport@shipplay.com so we can assist in providing you and the carrier with the proper information.

Once your account has been created, you will have access to an address book for easy rebooking of shipments, stored payment information, and quick access to your shipment history. You will also be eligible to receive special email promotions and shipping offers.

For additional information regarding your Ship & Play account features and benefits, please visit our support center.

Yes. By becoming a partner with Ship & Play, you will gain access to some great benefits you can pass on to your members and guests. A few highlights of becoming a partner include complimentary shipping supplies and immediate access to our discounted rates, along with offering a service that is truly beneficial to you and your guests.

For additional information on how to become a partner with Ship & Play, please email sales@shipplay.com.

Simply email us at customersupport@shipplay.com or give us a call at (855) 540-2267 and supply us with the approximate weight and dimensions of your item, where you want to ship your item, and we will coordinate the rest for you.

We can ship surfboards, hockey equipment, lacrosse gear, bowling balls, and other miscellaneous items. For information on what can and can’t be shipped, please contact us.

The cost will vary depending on weight, size, and where you’re shipping to and from. To obtain a quote, please contact us.

Yes. We service 180 countries and territories so you can enjoy stress-free travel nearly anywhere. Click here to get a free quote.

We make every effort to ensure the on-time delivery of international shipments. Customs and other factors within the carrier's control including the legibility of customs forms may affect delivery times, which are outside our control. Our international logistics specialists will make every effort to aid and assist in getting any package through customs both at home and abroad.

Yes. Bags and cases that are being shipped to school internationally may not be locked for customs reasons. For more information regarding specific packing instructions for shipping internationally, please visit our support center.

No. Due to customs regulations, you are NOT allowed to lock your international shipment.

In order to file a claim, a Claims Form must be submitted along with photographs of the damaged merchandise. All outer packaging ( suitcase, duffel bag, trunk, hard case, soft travel bag, or box) used for shipping must be made available for either a physical or photo inspection by Ship & Play or its logistics partners

• A photo of the original shipping label with the tracking number visible.
• Photos of your roller suitcase, duffel bag, trunk, hard case, soft travel bag, or box used for shipping with the shipping label attached and in view. Please ensure the image(s) include a view of the entire outer packaging. The photos should depict the condition in which the shipment arrived.
• A minimum of two photos of your damaged item(s). For missing item(s), proof of damage to the outer packaging (roller suitcase, duffel bag, trunk or box) will be required in order to process your claim.
• Proof of value (online quote including the entire URL, a screenshot of the payment page including the entire URL)

For additional information regarding how to file a claim, please click here.

The length of the claims process can vary and may take up to 30 days to complete. Should you have additional questions with regards to your claim or need assistance completing the Claims Form, please do not hesitate to contact us.

Yes! Signing up is absolutely free. You can create an account here!

Go to Ship & Play and look for the registration link at the top-right. You’ll be guided through a simple process. Registration requires no commitment and only takes a few moments.

A Ship & Play account is completely free and the benefits are endless! Some of the benefits include:

• Access to exclusive Ship & Play offers throughout the year
• Easy access to all current and previous shipments
• Stored account payment information
• Address book to make it even easier to place your order online

You may schedule a shipment up to 60 days in advance. You will be able to print your shipping label immediately after scheduling your shipment.

Yes. To ship more than one item at a time, click the '+' in the middle of the booking page and select the number of bags you want to ship.

Yes. Under ‘Other Info’ on the booking page, you can type in any information you would like.

For example: Confirmation Number XXXXX, Checking in XX/XX/XX, Guest of John Smith, etc.

Yes. Ship & Play allows you to ship luggage either one-way or round-trip.

Yes. In order to place a multiple-leg order, you will need to create two separate one-way shipments instead of a round-trip shipment.

Your logistics provider will be depicted on your shipping label. If shipping to school domestically, your carrier will be FedEx. If you are shipping to school internationally, the carrier will usually be DHL, however, FedEx is occasionally assigned. Your shipping label can be accessed through the confirmation email sent to you after booking your shipment or through your Ship & Play account.

One of our logistics providers will be collecting your shipment. Your shipping label will indicate which carrier you’ve been assigned (FedEx, UPS, or DHL).

Yes, you can ship to school from your private residence or business. You also have the option to drop off your shipment at a local carrier store..

No. But, your shipment will need to be easily accessible so the assigned driver can complete the collection. Suggested locations include the front porch, in front of the garage, etc.

If you are shipping domestically and have been assigned FedEx as your carrier, you can drop off at any local FedEx store. If you are shipping internationally and your carrier is DHL, you can drop off at a local DHL authorized ship center near you. Your shipping label and confirmation email will indicate your assigned carrier and, therefore, which store you need to drop off at.

Some pickup and drop off locations may charge package holding fees. These fees are not associated with Ship & Play and can vary by location. We recommend that you call ahead to inquire if there are any associated package fees with your selected pickup or drop off locations. For additional information about scheduling a pickup or dropping off your shipment, please visit our support center or email us at customersupport@shipplay.com.

For additional information about scheduling a pickup or dropping off your shipment, please visit our support center or email us at customersupport@shipplay.com.

Send us an email at customersupport@shipplay.com or give us a call at (855) 540-2267.

Hours of Operation:

• Monday: 8:00 AM - 8:00 PM ET
• Tuesday: 8:00 AM - 8:00 PM ET
• Wednesday: 8:00 AM - 8:00 PM ET
• Thursday: 8:00 AM - 8:00 PM ET
• Friday: 8:00 AM - 8:00 PM ET
• Saturday: 8:00 AM - 5:00 PM ET
• Sunday: 9:00 AM - 6:00 PM ET